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FAQ

What is the condition of the Item? 

  • All our products are 100% Brand New.

 

What kind of payment do you accept?

  • We accept Paypal and all major credit cards

 

Is your website secured?

  • YES, our website is secured with SSL when you are making payments. see https:// on your browser.

 

Do you ship to my country?

  • We ship worldwide.

 

How much is Shipping?

  • You can see the shipping/postage charge on check-out page, before you enter your payment info.

 

Do you shp to PO BOX?

  • We do not ship to PO BOX within USA, Canada and Mexico.  We do ship to PO BOX outside these 3 locations.

 

Which shipping method do you use?

  • We ship mostly with UPS/Fedex within USA.
  • DHL and EMS for outside USA.

 

How soon can you ship my order?

  • We usually ship within 24 to 48 hours. If an item ran out of stock, it will be shipped within few days, if it takes more than 5 days to ship, we will contact you.

 

How long is the delivery?

  • Norther America ( USA, Canada and Mexico) 2 to 5 days delivery.
  • European ( UK, Italy, France, Spain, Sweden, Norway, Netherland, Ireland and Germany) 3 to 6 days.
  • Other Euro countries 4 to 8 business days. ( maybe longer if express is not available)
  • Asia ( Singapore, Japan, Thailand, Korea, Phillipines, Indonesia, Brunei, Malaysia and Hong Kong)  2 to 5 Business days
  • Other Asia countries, South America, South Africa, India, Australia and Russia will take 4 to 10 days. ( maybe longer if express service is not available)

 

Do I have to pay tax or duty?

  • We do not charge Sales Tax on our website.
  • Duty or VAT may be charged by your custom.  Please check with your local custom for detail

 

Can I return my item? Do you charge restock fee?

  • We accept all returns within 30 days.  
  • Refund will be send less shipping charge ( there will be no refund on shipping fee, unless its our error)
  • Restock fee may apply 5% to 15%.

 

My order has arrived but damaged, how do I file claim?

  • If your item has been damaged on delivery, please send us some photos showing the item damaged, and one photo of the shipping lable.
  • In the email with photos, please include your order number and your phone number. 
  • We will file claim for you as soon as we received all info from you, we will send a new replacement as son as we file the claim.

 

I have received wrong order, how do I exchange for the correct one?

  • If you received wrong item, we will need you to return it to us, we will send the correct item as soon as the item has been returned.

 

If you have any questions, please feel free to contact us.

 

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